To measure the performance and quality of service provided by Cellular Mobile Operators (CMOs) to customers, Pakistan Telecommunication Authority (PTA) conducted a Quality of Service (QoS) survey. independence in seventeen (17) towns of Khyber Pakhtunkhwa, Punjab. , Sindh Balochistan and in three (3) cities of Azad Jammu & Kashmir (AJK).
survey routes were selected to cover main roads, service roads and key residential areas/areas, with a total length of 14,000 km over 79 days to cover the maximum area. Mobile phones, configured for auto-sensing technology and 3G locking mode, have been used for voice calls, SMS, and mobile broadband/data sessions, especially in urban areas. AJ&K street. The survey includes 0.25 million data tests, 45,000 voice and SMS tests, and 0.13 million tests in ookla, using automated QoS monitoring and benchmarking tools to verify Next Generation Mobile Services (NGMS) license compliance and quality of service (QoS) as per the Mobile Networks Mobile Services Regulations 2021.
Based on the level of compliance of each KPI in the surveyed cities against the thresholds defined in the respective license and QoS regulations, CMOs are ranked from 1 to 5 in terms of mobile network coverage and service. phone service. In the Mobile Broadband Speed segment, rankings are based on factors such as peak data upload and download speeds, network latency and website load times.
Survey results indicate that CMOs are largely compliant with upload and download speeds, with improvements in network latency and website load times compared to previous surveys. However, some voice KPIs are below the threshold in certain regions.Operators use advanced technologies such as LTE Carrier Aggregation and Voice over LTE that provide better quality of service. Instructions have been issued to operators on the improvements needed to meet quality standards. The survey results are available on the PTA website (https://pta.gov.pk/en/consumer-support/qos-survey/qos-survey).
PTA’s field teams diligently carry out service quality monitoring to encourage operators to improve mobile services and promote healthy competition.
Sub Editor: Ghufran